State Farm® Insurance Agent Chad Jacobson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Josh Lindenfeld
June 20, 2025
5
out of
5
rating by Josh Lindenfeld
"Was a great experience"
We responded:
"Thanks Josh! "
Shelly Dauberman
June 18, 2025
5
out of
5
rating by Shelly Dauberman
"I first met Charlene when she took over my accounts in Shamokin dam and when she transferred to Chad‘s office, naturally I followed her. Over the years Charlene has provided my family and myself with exceptional service and we look forward to working with her for many more! We definitely recommend Charlene and Chad Jacobson’s office for all your insurance needs!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Charlene and our team. If you ever have any questions or need assistance, please don’t hesitate to reach out. We look forward to continuing to serve you for many more years to come!"
Ron Byerly
June 11, 2025
5
out of
5
rating by Ron Byerly
"Competent and compassionate in managing our recent claim."
We responded:
"Thanks for the review! "
Shawn Heddings
May 23, 2025
5
out of
5
rating by Shawn Heddings
"Sarah provided excellent service when I inquired about new auto and home policies, she went above and beyond to provide multiple options on coverage and answered any questions I had. I highly recommend Chad Jacobson's office!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Sarah provided you with excellent service and helped you find the right options for your auto and home policies. Our team is dedicated to going above and beyond for our clients, and it’s wonderful to know that Sarah's efforts made a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you with your insurance needs in the future!"
Khalid Masood
May 21, 2025
5
out of
5
rating by Khalid Masood
"Needed a renter's insurance and spoke to Sarah. She is the best, very knowledgeable, sweet, and professional and very very helpful. It was the best experience"
We responded:
"Thanks for the review of our State Farm office, Khalid! We are glad Sarah was able to help you get your renters insurance set up and had such a great experience! "
Sara Reedy
May 12, 2025
5
out of
5
rating by Sara Reedy
"What an amazing team. Worked with us to get the best. Friendly,personable"
We responded:
"Thank you Sara! Appreciate you getting your Auto insurance set up with our office!!"
Rachel Ream
May 1, 2025
5
out of
5
rating by Rachel Ream
"Super friendly staff and very helpful"
We responded:
"Thank you for the kind words! We appreciate you having your auto insurance with our office!"
Jackie Swartzlander
April 25, 2025
5
out of
5
rating by Jackie Swartzlander
"Charlene is a wonderful woman to work with she explains things so u can understand it. I have had Charlene for quite sum time before and am happy to be back with her again ☺️"
We responded:
"Thank you so much for the review Jackie! We appreciate you having your Auto insurance and Renters insurance with our office!"
Abigail Stout
April 18, 2025
5
out of
5
rating by Abigail Stout
"I love working with this office! Sarah, always keeps me up to date on my plans and any changes in advance.I highly recommend her for any of your State Farm Insurance needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Niki Scheeler
March 26, 2025
5
out of
5
rating by Niki Scheeler
"Had opportunity this morning to speak with Krista regarding my concerns. She was more than willing to help and extremely patient with her explanations. It’s always refreshing to speak with a pleasant, patient individual that genuinely seems eager to help!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Krista was able to assist you and address your concerns with patience and care. It's our goal to provide exceptional service, and it’s wonderful to know that her efforts made a positive impact on your experience. We appreciate your feedback and look forward to serving you again in the future!"
Phoretta Hoover
March 26, 2025
5
out of
5
rating by Phoretta Hoover
"Sarah did a great job in helping us with multiple coverages. She explained to us what coverage we had compared to what we were going to decide we wanted. Thanks for all your help Sarah!"
We responded:
"We're so glad to hear that Sarah was able to assist you with your coverage options and provide the clarity you needed. Your satisfaction is our priority, and we're proud to have team members like Sarah who go above and beyond for our clients. If you have any more questions or need further assistance, feel free to reach out. Thanks again!"
Jim McCrossin
March 22, 2025
5
out of
5
rating by Jim McCrossin
"Jake did a great job with attention to the details of my unique situation. Thank you."
We responded:
"Thanks for the review Jim! I am glad Jake was able to help you out! Appreciate you trusting us with your business!"
Jessica Winters
March 21, 2025
5
out of
5
rating by Jessica Winters
"Sarah was fantastic! She helped me match what I currently had and saved me over a thousand dollars a year! She is super friendly and willing to help and answer any questions you may have!"
We responded:
"Thank you for the review Jessica! I am glad Sarah was able to set up a personal price plan for your needs!"
Erica Di Paolo
March 18, 2025
5
out of
5
rating by Erica Di Paolo
"Charlene was a delight to work with. She gave me clear instructions explained everything beautifully and got me exactly what I needed at the lowest possible price. Charlene was very kind she worked quickly and got me all set up with everything I needed at the exact time I needed 5stars would definitely recommend to a friend."
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that Charlene provided you with excellent service and helped you find exactly what you needed at the best price. Your recommendation means a lot to us! If you need anything else, feel free to reach out."
Michael Woodling
March 13, 2025
5
out of
5
rating by Michael Woodling
"Krista Yoder has been extremely helpful, polite, and patient in going over my policy and getting me the best policy for the best price. I am very grateful for the friendly courteous service from all the staff at this office. Thank you all."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Krista provided you with exceptional service and helped you find the best policy at a great price. Our team strives to offer friendly and courteous support, and it's rewarding to know that you had a positive experience with us."
Brett McLaurin
March 10, 2025
5
out of
5
rating by Brett McLaurin
"Great attention to detail! Thorough explanation of policies and easy transition."
We responded:
"Thank you for your wonderful feedback! We’re thrilled to hear that you appreciated our attention to detail and the thorough explanations of our policies. Our team is dedicated to making the insurance process as smooth and straightforward as possible for our clients. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help"
The Dragon
March 10, 2025
5
out of
5
rating by The Dragon
"Great service and very convenient!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Marsha Fraind
March 6, 2025
5
out of
5
rating by Marsha Fraind
"Sarah Mullen sat with me for 2 1/2 hours making sure I understood everything and saved as much money as possible. She definitely saved me a significant amount of money. I’m extremely pleased with her professionalism and kindness. I couldn’t be more grateful."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Michael
February 24, 2025
5
out of
5
rating by Michael
"Charlene was very helpful and thorough."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Ashley Parr
January 10, 2025
5
out of
5
rating by Ashley Parr
"Charlene was absolutely phenomenal!!! I had called the office 15 minutes until closing time and Charlene still managed to not only transfer my insurance to a new vehicle, but was also able to save me $100 a month with a different plan. Even with a 17 year old new driver with a financed vehicle!!! She definitely went above and beyond. Her kindness and caring was obvious. She truly cares about her clients and it was very refreshing. 110% recommend!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Lori Maurer
November 26, 2024
5
out of
5
rating by Lori Maurer
"Jake was very helpful to me…he is very knowledgeable as well as pleasant and friendly. Definitely a pleasure to do business with!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Patrick Hack
November 23, 2024
5
out of
5
rating by Patrick Hack
"Recently i had to switch my insurance provider. After some searching a good friend refereed me to Chad Jacobson, A State Farm office, and this is where i meet SARAH MULLEN! This woman is absolutely incredible. Her customer service is 2nd to absolutely none. She called me and a few short questions later BOOM! SARAH MULLEN had me straight with ease. She is an incredible asset to the state farm/Jacobson team. Moral of the story kids is this. If you looking for insurance of just want to shop around. Give my girl SARAH MULLEN a call today!!!. Shes truly great and you will not hang up that phone disappointed. Let SARAH MULLEN show you whats up!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Allison Flick
October 8, 2024
5
out of
5
rating by Allison Flick
"So easy to deal with and love how genuine they are. Thanks State Farm!!"
We responded:
"Thanks Allison! We appreciate you doing business with my office! "
Nyajia Beasley
October 1, 2024
5
out of
5
rating by Nyajia Beasley
"jake was amazing! he explained everything to me and helped me get a great rate that i wouldnt have been able to get else where, he was funny and high energy connecting well with me and my boyfriend. you can tell he values his job and his clients. 20/10 id recommend him! hes a valuable employee"
We responded:
"Thank you for trusting us with your insurance Nyajia! I am glad your experience with Jake was a good one!!"
Gabrielle Clark
September 14, 2024
5
out of
5
rating by Gabrielle Clark
"Patient as I didn’t know much about insurance. He answered all my questions. The whole office was friendly"
We responded:
"Thank you so much Gabrielle!! We appreciate you having your auto insurance with us! "