State Farm® Insurance Agent Chad Jacobson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael
February 24, 2025
5
out of
5
rating by Michael
"Charlene was very helpful and thorough."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Ashley Parr
January 10, 2025
5
out of
5
rating by Ashley Parr
"Charlene was absolutely phenomenal!!! I had called the office 15 minutes until closing time and Charlene still managed to not only transfer my insurance to a new vehicle, but was also able to save me $100 a month with a different plan. Even with a 17 year old new driver with a financed vehicle!!! She definitely went above and beyond. Her kindness and caring was obvious. She truly cares about her clients and it was very refreshing. 110% recommend!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Lori Maurer
November 26, 2024
5
out of
5
rating by Lori Maurer
"Jake was very helpful to me…he is very knowledgeable as well as pleasant and friendly. Definitely a pleasure to do business with!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Patrick Hack
November 23, 2024
5
out of
5
rating by Patrick Hack
"Recently i had to switch my insurance provider. After some searching a good friend refereed me to Chad Jacobson, A State Farm office, and this is where i meet SARAH MULLEN! This woman is absolutely incredible. Her customer service is 2nd to absolutely none. She called me and a few short questions later BOOM! SARAH MULLEN had me straight with ease. She is an incredible asset to the state farm/Jacobson team. Moral of the story kids is this. If you looking for insurance of just want to shop around. Give my girl SARAH MULLEN a call today!!!. Shes truly great and you will not hang up that phone disappointed. Let SARAH MULLEN show you whats up!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Allison Flick
October 8, 2024
5
out of
5
rating by Allison Flick
"So easy to deal with and love how genuine they are. Thanks State Farm!!"
We responded:
"Thanks Allison! We appreciate you doing business with my office! "
Nyajia Beasley
October 1, 2024
5
out of
5
rating by Nyajia Beasley
"jake was amazing! he explained everything to me and helped me get a great rate that i wouldnt have been able to get else where, he was funny and high energy connecting well with me and my boyfriend. you can tell he values his job and his clients. 20/10 id recommend him! hes a valuable employee"
We responded:
"Thank you for trusting us with your insurance Nyajia! I am glad your experience with Jake was a good one!!"
Gabrielle Clark
September 14, 2024
5
out of
5
rating by Gabrielle Clark
"Patient as I didn’t know much about insurance. He answered all my questions. The whole office was friendly"
We responded:
"Thank you so much Gabrielle!! We appreciate you having your auto insurance with us! "
Denise
August 23, 2024
5
out of
5
rating by Denise
"Working with Sarah was a treat! She made the process of switching over quick and most importantly easy to understand. 10/10 recommend for anyone looking for insurance!!!"
We responded:
"Thank you Denise! We are happy that Sarah was able to make your switch a smooth experience! Thanks for coming on board with our office!! "
B Douglas Miller
June 12, 2024
5
out of
5
rating by B Douglas Miller
"I am a State Farm customer from Illinois, had a car problem passing through on a road trip and dropped in on Chad and his team for local car repair recommendations. They were so friendly and didn’t hesitate to hear my problem and make a recommendation for a reliable service shop I could trust. Thanks to Chad I was back on my road trip in 90 minutes. Huge thanks to these folks!"
We responded:
"Mr. Miller, Thank you so much for the review! We are so happy to hear everything worked out for you and we were able to assist! Appreciate you being a State Farm insured! "
Tim
May 14, 2024
5
out of
5
rating by Tim
"We like working with Krista - good overall knowledge of the business - had our annual review and learned some things we didn’t know - thanks Krista"
We responded:
"Thank you for taking the time to write a positive review. We are thrilled to hear that you had a great experience working with Krista and that she provided valuable insights during your annual review. We will make sure to pass on your kind words to Krista. If you have any further questions or need any additional assistance, please feel free to reach out to us. We are always here to help."
Jennifer Spinozzi
April 28, 2024
5
out of
5
rating by Jennifer Spinozzi
"Krista is always so helpful and is great to work with! Highly recommend this office."
We responded:
"Thank you for your feedback! I'm glad to hear that you had a positive experience working with Krista. If you have any other questions or need further assistance, feel free to ask."
Jeff Foster
April 22, 2024
5
out of
5
rating by Jeff Foster
"Spoke with Krista on the phone for an annual review. She thoroughly discussed our policies, answered our questions & offered some updates & new services that are available. Very pleasant to talk with."
We responded:
"Thank for sharing your experience, Jeff! I'm glad to hear that Krista was thorough in discussing your policies, answering your questions, and providing updates on new services. It's great to hear that she was pleasant to talk with. If you have any other questions or need further assistance, feel free to let me know."
Debra Mirack
April 20, 2024
5
out of
5
rating by Debra Mirack
"Jake is awesome."
We responded:
"I'm glad to hear that you think Jake is awesome! It's always great to have positive experiences with customer service representatives. If there's anything else I can help you with, please let me know!"
Charles Ginck
April 19, 2024
4
out of
5
rating by Charles Ginck
"One of my girlfriend's does business with them she's pleased with everything they do for her no complaints"
We responded:
"Thanks Charles! We are happy that they had a good experience with our office! "
Susan Rothstein
April 17, 2024
5
out of
5
rating by Susan Rothstein
"I actually got to work with a Jake from state farm.... and he's was AWESOME....he helped me save money every month as well as up my insurance policy ....thankful i didn't hangup on him thankyou !!!!"
We responded:
"That's fantastic to hear that you had a positive experience working with Jake from State Farm! It's always great when customer service representatives go above and beyond to help customers save money and improve their insurance policies. Thank you for sharing your positive feedback and expressing your gratitude. If you have any more questions or need further assistance, feel free to ask"
Nikki Erdman
April 8, 2024
5
out of
5
rating by Nikki Erdman
"We really enjoy going in to the office and talking with Krista. She answers all of our questions and helps us determine what would be best for our whole family. Every time we walk in to the office, everyone is smiling and very polite and helpful."
We responded:
"Thank you so much for taking the time to share your positive experience at our office. We are thrilled to hear that you enjoy visiting and that Krista has been such a valuable resource for your family."
Leanne Tanner
March 15, 2024
5
out of
5
rating by Leanne Tanner
"I met with Krista today to review all my accounts. She was very helpful and let me know what new things are available and available discounts. Very informative."
We responded:
"Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear that your meeting with Krista was helpful and informative."
Brad Harvey
March 8, 2024
5
out of
5
rating by Brad Harvey
"Our local State Farm office has been extremely helpful with anything we need. Recently I met with Krista and not only did she show me what we were missing out on but also had the answers to all of my questions!"
We responded:
"Brad - Thank you for the review! I am glad you enjoyed your time with Krista! I appreciate you choosing our State Farm office for your auto insurance and home insurance!"
Leanne Lindberg
February 27, 2024
5
out of
5
rating by Leanne Lindberg
"I was very pleased with my experience...Matt Beech was awesome...best customer service I've experienced in a long time...would highly recommend Matt to anybody that is looking for insurance."
We responded:
"Thank you so much Leanne! I appreciate the great review and I am glad I enjoyed your time with Matt! "
Alyson Guyer
January 25, 2024
5
out of
5
rating by Alyson Guyer
"Definitely pleased with my experience and would recommend this insurance agency to my friends and family."
We responded:
"Thank you Alyson! Matt was happy to help you protect you families needs with Auto insurance, Home insurance, and life insurance! "
Vickory Sawyer
January 23, 2024
5
out of
5
rating by Vickory Sawyer
"She really took her time to explain everything to us. She didn’t make us feel as if we were a bother asking questions. Very nice lady. Very knowledgeable and helpful."
We responded:
"Thank you so much Vickory! It is always great seeing speaking to you and Stephen! We appreciate you trusting us with your insurance needs! "
Kaine
January 12, 2024
5
out of
5
rating by Kaine
"Been a customer for years and always experienced great customer service. Only issue I’ve ever had was resolved way easier than I expected. Staff is always well informed on the various products and services offered. Highly recommended. Update Worked with Krista today to make some great adjustments to my plan. Easily answered all of my questions and was a pleasure to work with. Thanks!"
We responded:
"Thank you Kaine! Your kind words are greatly appreciated! "
Darrell Read
January 11, 2024
1
out of
5
rating by Darrell Read
"I have been with Chad Jacobsen since he bought out the previous owner. I have had 3 issues with this insurance company and it was because of their lack of knowledge on the ins and outs of how to run an insurance company. By no means am I an expert in the insurance field but I expect them to be. If you do not wish to be covered for something that you think you are do not use this company."
We responded:
"Darrell - We apologize your experience was not a good one with our office. I did address your coverage question - and unfortunately you denied the coverage that you are disputing during a review appointment with us. Again, we apologize for anything we missed on our end - we do our best trying to offer all coverages and annual reviews to prevent these things. We wish you the best wish your future agent. "
Rachel Ream
November 22, 2023
5
out of
5
rating by Rachel Ream
"Very friendly and welcoming staff. Super relaxed and easy."
We responded:
"Rachel thank you for the kind words! We appreciate you doing business with our office and trusting us with your insurance needs! "
Gigi Kilroe
October 11, 2023
5
out of
5
rating by Gigi Kilroe
"I am thrilled that I am with State Farm, and that Chad and his staff are so terrific!"
We responded:
"Gigi thank you so much for the review! I am glad that you found your experience with my office to be a good one! We appreciate you doing business with our office! "