State Farm® Insurance Agent Chad Jacobson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jan
October 12, 2026
5
out of
5
rating by Jan
"Charlene Stephen's of the Danville office is just SIMPLY THE BEST!! Extremely helpful and right on top of things!!! I never had to wait for her to get something done! She handled all my needs and requests promptly and was just wonderfu!!!"
Haley Nahf
October 8, 2026
5
out of
5
rating by Haley Nahf
"Kyle helped me with my car insurance. He was very professional and knowledgeable. I know I can rely on him anytime I have a question. What a guy. 10/10 recommend"
We responded:
"Haley, thank you for taking the time to leave us a review! I'm happy to hear that Kyle was able to assist you with your insurance and that you found him professional and knowledgeable. It's great to know you feel confident reaching out with any questions. We're always here to help if anything comes up!"
Megan Schaffner
October 7, 2026
5
out of
5
rating by Megan Schaffner
"Rob was super helpful with all my questions today!! I prefer text messages and they text back in a timely manner and are so positive and kind."
We responded:
"Thank you, Megan! I'm glad Rob was able to assist you with your questions. It's great to hear that our text messaging service is working well for you and that you found our team positive and kind. We're always happy to help if anything comes up."
Taylor Mickley
October 7, 2026
5
out of
5
rating by Taylor Mickley
"Kyle was amazing to work with when getting my business insurance! He is very knowledgeable and if he doesn’t know the answer he is sure to find the answer out! I highly recommend Kyle for any and all insurance questions!"
We responded:
"Taylor, thank you for taking the time to leave us a review! I'm glad to hear that Kyle was able to assist you with your business insurance needs. We appreciate your recommendation and are here to help with any other insurance questions you might have. Don't hesitate to reach out if you need anything!"
Patricia Coleman
October 6, 2026
5
out of
5
rating by Patricia Coleman
"We had a great experience with Kyle. We did a video visit and it was just like sitting in the office with Kyle as he went over everything page by page. It was a simple process and we were very happy with the price for our insurance. Thank you Kyle and State Farm!"
We responded:
"Patricia, thank you for taking the time to leave us a review! I'm happy to know that Kyle made the process straightforward and that you're satisfied with the insurance pricing. So glad you're part of our office family."
Savanha
October 6, 2026
5
out of
5
rating by Savanha
"On 10/5/2026 I called the office with a payment situation. Rob was kind and helpful in handling the situation within a timely manner."
We responded:
"Savanha, I'm happy to hear that Rob was able to assist you with your payment situation efficiently. We strive to provide helpful and timely service to everyone who reaches out. Feel free to reach out if you need anything else!"
Summer Price
October 1, 2026
5
out of
5
rating by Summer Price
"Kyle was great to work with! He made getting my new auto and renters insurance policies quick and easy. He was helpful, professional, and answered all of my questions."
We responded:
"Summer, thank you for taking the time to leave us a review! I'm glad to hear that Kyle made the process of getting your insurance smooth and straightforward. We always aim to be helpful and professional. Let us know if we can help with anything else!"
Michelle Santor
August 6, 2026
5
out of
5
rating by Michelle Santor
"We have had State Farm insurance for over 30 years and always felt like we were in great hands. Recently I have been dealing with Rob when calling the office for questions on my auto or home. We purchased a new home in July and he made the process so easy. I always know that when I call him he’s able to assist me with my questions; for that reason we will be loyal customers for years to come."
We responded:
"Michelle, thank you for taking the time to leave us a review! I'm so happy to hear that you've felt well taken care of over the years. It's great to know that Robert has been able to assist you with your insurance needs. We truly appreciate your loyalty and look forward to continuing to serve you. We're always here if you need anything else!"
Matthew Long
August 4, 2026
5
out of
5
rating by Matthew Long
"Rob Stanish was phenomenal through the entire buying a home process, very helpful with finding ways to help explain everything. It was very appreciated being a first time home buyer"
We responded:
"Thank you, Matthew! I'm glad Rob was able to assist you so well during your home buying journey. It's great to know he could make the process easier for you as a first-time home buyer. We're always here if you need anything else!"
Frank Garrigan
July 29, 2026
5
out of
5
rating by Frank Garrigan
"Robert and Chad were a pleasure to work through some complex interconnected issues. First and foremost, I appreciated their knowledge. Second, They made me feel that my best interests were paramount to the company's best interest. Third, They were friendly."
We responded:
"Thank you, Frank! I'm really happy to hear that we could assist you with those complex issues. It's important to us that you feel valued and prioritized, and I'm glad our approach made a positive impact. We're always here if you need anything else!"
Jessica Kuhns
July 16, 2026
5
out of
5
rating by Jessica Kuhns
"He was outstanding. I have brain damage and forget everything. He gave me gentle reminders til payday. He was professional, courteous, patient, and surprisingly funny. Sorry people don’t have a personality anymore lol"
We responded:
"Thank you, Jessica! I'm really happy to hear that you felt supported and appreciated our reminders. It's important to us to be both professional and personable, and I'm glad that came through in your experience. Don't hesitate to reach out if you need anything else!"
Lenny Neidig
July 15, 2026
5
out of
5
rating by Lenny Neidig
"Hands down the very best in the insurance world!! I’ve been a State Farm client for 34 years and would never consider going anywhere else. It’s nice to contact your agent and feel important and not just a number. Rob is always understanding and goes the extra mile for me. He’s always willing to help me with my requests and insurance needs. Thanks Rob for all you do!"
We responded:
"Thank you, Lenny! I'm really happy to hear that you've had such a positive experience with us over the years. Robert is indeed a valuable part of our team, and I'm glad he's been able to assist you with your insurance needs. We appreciate your loyalty and support! Let us know if we can help with anything else!"
Michael
July 7, 2026
5
out of
5
rating by Michael
"Charlene was very helpful and thorough. Answered all my questions and presented additional information that I did not think of. I appreciated her time and how helpful she was."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Skyliator
June 18, 2026
5
out of
5
rating by Skyliator
"Great service"
We responded:
"Thank you for the 5 stars! I'm happy to hear you had a great experience with our service. We're always here if you need anything else!"
Hidden
June 12, 2026
5
out of
5
rating by Hidden
"Easy and straight forward best rates I had so far hopefully I will be a long term customer 🙏🏻"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that you found the process easy and straightforward, and that you're pleased with the rates. We look forward to having you as a long-term customer. Let us know if we can help with anything else!"
Barry Robison
June 2, 2026
5
out of
5
rating by Barry Robison
"Krista was flexible in coordinating our schedules, was friendly, courteous and professional while efficiently conducting our business."
We responded:
"Thank you, Barry! I'm glad Krista was able to accommodate your schedule and provide such a friendly and professional experience. We appreciate your feedback and are here if you need anything else!"
Karen Johnston
May 22, 2026
5
out of
5
rating by Karen Johnston
"Honest always looking out for my interests. Available whenever needed. Kind and professional"
We responded:
"Thank you, Karen! I'm happy to hear that you feel we're looking out for your interests and that you find us available and professional. We strive to provide honest and kind service to everyone who walks through our doors. We appreciate your support!"
Jillian Nimick
May 20, 2026
5
out of
5
rating by Jillian Nimick
"Jake was wonderful to work with! Cut my insurances in almost half! Look forward to working with him for future policies!"
We responded:
"Thank you, Jillian! I'm happy to hear that Jacob was able to help you with your insurance needs. We're glad to have you with us and look forward to assisting you with any future policies. We appreciate your support!"
KAMELA GREENE
May 15, 2026
5
out of
5
rating by KAMELA GREENE
"Everyone at this agency is awesome but a special thank you to Krista, she helped by walking me through my claim. She is always there to answer any of questions, I can't thank her enough."
We responded:
"Thank you, Kamela! I'm delighted to hear that Krista was able to assist you with your claim and provide the support you needed. Our team is dedicated to being there for you whenever you have questions. We appreciate your feedback and are here for any future needs!"
Lori Shanemam
May 1, 2026
5
out of
5
rating by Lori Shanemam
"Sarah Mullen with State Farm was very helpful with getting me the best policy that she could. She went above and beyond answering all of the questions I had. Her knowledge of insurance was impeccable. I would recommend her to anyone that needs a policy."
We responded:
"Thank you, Lori, for your wonderful feedback! I'm delighted to hear that Sarah provided such excellent service and helped you find the best policy. Her dedication and expertise truly make a difference. If you ever need further assistance, feel free to reach out!"
Julie Trimble
April 29, 2026
5
out of
5
rating by Julie Trimble
"We have had State Farm insurance for about 45 years now and highly recommend them! We always get offers from other companies that claim they have lower prices but trust me they don't, our rate with State Farm is always lower. Krista in Chad Jacobsen's office is such a gem to work with! We reviewed our policies with her today to make sure everything was as we needed it and she had prepared everything ahead of time so we could get through it quickly. She was able to answer all our questions and cared about our needs. Chad and State Farm are lucky to have her! ."
We responded:
"Thank you, Julie, for your wonderful feedback! I'm delighted to hear that Krista provided such excellent service and helped you review your policies efficiently. We truly appreciate your long-standing trust in us over the years. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Denise Nicole Manipon
April 29, 2026
5
out of
5
rating by Denise Nicole Manipon
"I’ve been with State Farm for about 5 years now for my auto and renter’s insurance, and I’ve had a really great experience! My agent Chad, Krista, and the other staff are especially nice and helpful. They’re always responsive whenever I have questions or need assistance. Definitely recommend State Farm!"
We responded:
"Hey, Denise! I really appreciate you sharing your experience and sticking with us for your auto and renter’s insurance over the past five years. It means a lot to hear that you’ve had such a great experience working with me, Krista, and the team. We take pride in being responsive and making sure you feel supported whenever you need assistance. Your recommendation truly means a lot to us, and we’re grateful to have you with us."
Sue Gemberling
April 28, 2026
5
out of
5
rating by Sue Gemberling
"We always have great experiences working with this agency. Chad and Krista are very helpful and knowledgeable. They explain our policies and what we can do to make changes. They meet with us every year. We have had State Farm insurance for 45 years and never regretted it."
We responded:
"Thank you, Sue! I'm happy to hear about your positive experiences with our office. Our office is dedicated to providing helpful and knowledgeable service, and it's great to know they have been able to assist you with your policies. We appreciate your loyalty to State Farm over the years. If you ever need anything, feel free to reach out!"
Jessica Hill
April 21, 2026
5
out of
5
rating by Jessica Hill
"Ten years as a loyal customer and still very happy with the service here! Charlene Stephens is fantastic to work with. She is incredibly responsive and ensures everything is handled smoothly and quickly. I just referred a friend to her and wouldn’t hesitate to recommend her to anyone else in the area."
We responded:
"Thank you, Jessica, for your wonderful feedback! I'm delighted to hear that you've been satisfied with our service for ten years. Charlene is indeed a valuable part of our team, and I'm glad she has been able to assist you so effectively. Your referrals mean a lot to us, and we're here to help with anything you need. Thanks for choosing us!"
Rebecca Marcheski
April 13, 2026
5
out of
5
rating by Rebecca Marcheski
"I contacted Sarah Mullen via instant messenger regarding auto insurance. She responded with a quote within 2 hours. After a few simple questions, I easily became a new State Farm customer. Everything was done via email with a short phone call. It was the best experience. She is extremely efficient, kind and knowledgeable. If you are shopping for insurance, reach out to Sarah, you won't be disappointed!!!"
We responded:
"Thank you so much, Rebecca! 🌟 We're thrilled to hear that Sarah provided you with a quick and seamless auto insurance quote 🚗💨. At our State Farm office, we pride ourselves on delivering efficient, knowledgeable, and friendly service to help you protect what matters most 🛡️🏠. Welcome to the State Farm family! If you ever have questions about your coverage or need assistance with any insurance needs, don’t hesitate to reach out. We're here to help! 😊👍 #AutoInsurance #StateFarm #CustomerCare"