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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melissa

October 10, 2025

5  out of  5
rating by Melissa
"Jake was incredibly helpful, knowledgeable, and down to earth. He took the time to make sure I had the right coverage to keep my family and me protected, and he did it all with genuine care and friendliness. Plus, he saved me a bunch of money"
We responded:
"Thank you so much for your kind words, Melissa! 🙏 We're thrilled to hear that Jake provided you with knowledgeable and caring service to find the right coverage for your vehicle and renter's insurance. 🚗🏠 Protecting your family is our top priority, and we're glad we could save you money while doing so! 💰 If you ever have questions or need assistance, we're here for you. Stay safe and insured! 😊🔒 #Insurance #Protection #PeaceOfMind"
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pamela diehl

October 1, 2025

5  out of  5
rating by pamela diehl
"Professional and informative"
We responded:
"Thank you so much, Pamela! 😊 We're glad you found our property and vehicle insurance services professional and informative. 🏠🚗 Providing you with reliable coverage at a reasonable price is our top priority! 💼🔒 If you have any questions or need further assistance, we're here to help. 👍✨ #InsuranceYouCanTrust"
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David Connuck

September 25, 2025

5  out of  5
rating by David Connuck
"Really good service along with a wide spectrum of products. They are consistently helpful and knowledgeable in meeting our insurance needs."
We responded:
"Hi David! 😊 Thank you so much for your kind words and the 5-star rating! ⭐⭐⭐⭐⭐ We're thrilled to hear that you find our prices reasonable and our service helpful and knowledgeable. 💼🚗🏠 It's our pleasure to assist you with all your insurance needs. If you ever have any questions or need further assistance, feel free to reach out! 👍🙌 Thanks again for choosing us! 🙏 "
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Kelly Eisely

September 25, 2025

5  out of  5
rating by Kelly Eisely
"I have always been pleased with my years with State Farm. Recently Charlene has been a huge help with navigating through many recent life changes and I could not be happier with my coverage and her availability and knowledge of what works best for my family. I love knowing that she is there for us when we need her most! I highly recommend this office for all your insurance needs!"
We responded:
"Thank you so much for your wonderful review, Kelly! 🌟 We're thrilled to hear that Charlene has been such a great help during your recent life changes. 🙌 Your trust means the world to us, and we're so happy to be there for you and your family when it matters most. 🏡❤️ Thanks again for recommending our office — we truly appreciate it! 😊👍"
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Samantha Fetterman

September 23, 2025

5  out of  5
rating by Samantha Fetterman
"Krista is amazing and so thorough!! Couldn’t ask for a better agent !"
We responded:
"Thank you so much for your kind words, Samantha! 😊 We're thrilled to hear that Krista provided you with amazing and thorough service. We're always here to help with all your insurance needs! 🚗🏠✨"
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Linda Long

September 11, 2025

5  out of  5
rating by Linda Long
"After our State Farm agent retired, we were transferred to Chad Jacobson's office. The agents at Chad's office are very knowledgeable and helpful. I highly recommend them."
We responded:
"Thank you so much for your kind words! 😊 We're thrilled to hear that our State Farm team has been knowledgeable and helpful during your transition. 🏡🚗 Your recommendation means a lot to us! 🙌 If you ever need anything, we're here to help! 👍"
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Jolina Sienkiewicz

September 8, 2025

5  out of  5
rating by Jolina Sienkiewicz
"I didn't think anyone was going to beat my insurance rates but I spoke to Sarah from Chad Jacobson State Farm Insurance and was pleasantly surprised! Sarah was so friendly and knowledgeable. She treated me like a person and not just a number. They ended up saving me $60 mth on home and auto insurance. I am so happy my daughter referred me to them. Great job!"
We responded:
"Thank you for the kind words Jolina! I am glad your experience with Sarah was a good one! Thanks for coming on board! "
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Tammy Wislock

July 8, 2025

5  out of  5
rating by Tammy Wislock
"Chad Jacobson State Farm Insurance is absolutely the best agent business for insurance. They are very easy to work with if an unexpected emergency occurs. The agents are concerned about making sure your insurance needs are met whether it is your home, car, or life insurance. We have been with another insurance office and we never heard from them concerning our needs or making sure all our paperwork was updated. This is definitely not the case here. We truly appreciate all their hard work and friendly attitude. We highly recommend this agency for all your insurance needs."
We responded:
"Thank you so much for your kind words and glowing review! We're thrilled to hear that our team at Chad Jacobson State Farm Insurance has been able to provide you with attentive, caring service and support during unexpected emergencies. Ensuring your insurance needs are fully met and that your paperwork is always up to date is our top priority. We truly appreciate your trust and recommendation, and we look forward to continuing to serve you for all your insurance needs!"
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Jeremy Wolf

July 1, 2025

5  out of  5
rating by Jeremy Wolf
"This office is great to work with. Very knowledgeable , courteous, and a pleasure to talk to. Charlene did a great review of my coverage."
We responded:
"Thank you so much Jeremy! We appreciate you trusting our team with your insurance needs! "
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Josh Lindenfeld

June 20, 2025

5  out of  5
rating by Josh Lindenfeld
"Was a great experience"
We responded:
"Thanks Josh! "
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Shelly Dauberman

June 18, 2025

5  out of  5
rating by Shelly Dauberman
"I first met Charlene when she took over my accounts in Shamokin dam and when she transferred to Chad‘s office, naturally I followed her. Over the years Charlene has provided my family and myself with exceptional service and we look forward to working with her for many more! We definitely recommend Charlene and Chad Jacobson’s office for all your insurance needs!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Charlene and our team. If you ever have any questions or need assistance, please don’t hesitate to reach out. We look forward to continuing to serve you for many more years to come!"
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Ron Byerly

June 11, 2025

5  out of  5
rating by Ron Byerly
"Competent and compassionate in managing our recent claim."
We responded:
"Thanks for the review! "
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Shawn Heddings

May 23, 2025

5  out of  5
rating by Shawn Heddings
"Sarah provided excellent service when I inquired about new auto and home policies, she went above and beyond to provide multiple options on coverage and answered any questions I had. I highly recommend Chad Jacobson's office!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Sarah provided you with excellent service and helped you find the right options for your auto and home policies. Our team is dedicated to going above and beyond for our clients, and it’s wonderful to know that Sarah's efforts made a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you with your insurance needs in the future!"
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Khalid Masood

May 21, 2025

5  out of  5
rating by Khalid Masood
"Needed a renter's insurance and spoke to Sarah. She is the best, very knowledgeable, sweet, and professional and very very helpful. It was the best experience"
We responded:
"Thanks for the review of our State Farm office, Khalid! We are glad Sarah was able to help you get your renters insurance set up and had such a great experience! "
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Sara Reedy

May 12, 2025

5  out of  5
rating by Sara Reedy
"What an amazing team. Worked with us to get the best. Friendly,personable"
We responded:
"Thank you Sara! Appreciate you getting your Auto insurance set up with our office!!"
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Rachel Ream

May 1, 2025

5  out of  5
rating by Rachel Ream
"Super friendly staff and very helpful"
We responded:
"Thank you for the kind words! We appreciate you having your auto insurance with our office!"
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Jackie Swartzlander

April 25, 2025

5  out of  5
rating by Jackie Swartzlander
"Charlene is a wonderful woman to work with she explains things so u can understand it. I have had Charlene for quite sum time before and am happy to be back with her again ☺️"
We responded:
"Thank you so much for the review Jackie! We appreciate you having your Auto insurance and Renters insurance with our office!"
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Abigail Stout

April 18, 2025

5  out of  5
rating by Abigail Stout
"I love working with this office! Sarah, always keeps me up to date on my plans and any changes in advance.I highly recommend her for any of your State Farm Insurance needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Niki Scheeler

March 26, 2025

5  out of  5
rating by Niki Scheeler
"Had opportunity this morning to speak with Krista regarding my concerns. She was more than willing to help and extremely patient with her explanations. It’s always refreshing to speak with a pleasant, patient individual that genuinely seems eager to help!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Krista was able to assist you and address your concerns with patience and care. It's our goal to provide exceptional service, and it’s wonderful to know that her efforts made a positive impact on your experience. We appreciate your feedback and look forward to serving you again in the future!"
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Phoretta Hoover

March 26, 2025

5  out of  5
rating by Phoretta Hoover
"Sarah did a great job in helping us with multiple coverages. She explained to us what coverage we had compared to what we were going to decide we wanted. Thanks for all your help Sarah!"
We responded:
"We're so glad to hear that Sarah was able to assist you with your coverage options and provide the clarity you needed. Your satisfaction is our priority, and we're proud to have team members like Sarah who go above and beyond for our clients. If you have any more questions or need further assistance, feel free to reach out. Thanks again!"
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Jim McCrossin

March 22, 2025

5  out of  5
rating by Jim McCrossin
"Jake did a great job with attention to the details of my unique situation. Thank you."
We responded:
"Thanks for the review Jim! I am glad Jake was able to help you out! Appreciate you trusting us with your business!"
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Jessica Winters

March 21, 2025

5  out of  5
rating by Jessica Winters
"Sarah was fantastic! She helped me match what I currently had and saved me over a thousand dollars a year! She is super friendly and willing to help and answer any questions you may have!"
We responded:
"Thank you for the review Jessica! I am glad Sarah was able to set up a personal price plan for your needs!"
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Erica Di Paolo

March 18, 2025

5  out of  5
rating by Erica Di Paolo
"Charlene was a delight to work with. She gave me clear instructions explained everything beautifully and got me exactly what I needed at the lowest possible price. Charlene was very kind she worked quickly and got me all set up with everything I needed at the exact time I needed 5stars would definitely recommend to a friend."
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that Charlene provided you with excellent service and helped you find exactly what you needed at the best price. Your recommendation means a lot to us! If you need anything else, feel free to reach out."
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Michael Woodling

March 13, 2025

5  out of  5
rating by Michael Woodling
"Krista Yoder has been extremely helpful, polite, and patient in going over my policy and getting me the best policy for the best price. I am very grateful for the friendly courteous service from all the staff at this office. Thank you all."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Krista provided you with exceptional service and helped you find the best policy at a great price. Our team strives to offer friendly and courteous support, and it's rewarding to know that you had a positive experience with us."
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Brett McLaurin

March 10, 2025

5  out of  5
rating by Brett McLaurin
"Great attention to detail! Thorough explanation of policies and easy transition."
We responded:
"Thank you for your wonderful feedback! We’re thrilled to hear that you appreciated our attention to detail and the thorough explanations of our policies. Our team is dedicated to making the insurance process as smooth and straightforward as possible for our clients. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help"